Terms & Conditions

 


Return Policy

I offer a 30-day return policy, meaning you can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it – with tags and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact me at [your contact information]. [email protected].
If your return is accepted, you will be responsible for shipping the item back at your own cost.

For any questions regarding returns, you can reach me anytime at [your contact information]. [email protected] kontaktieren.


Damages & Issues

Please inspect your order immediately upon receipt and contact me right away if the item is damaged, faulty, or if you received the wrong item. This will allow me to assess the issue and find a solution.


Refund Policy

Ich benachrichtige dich, sobald ich deine Rücksendung erhalten und geprüft habe. Dann teile ich dir mit, ob die Rückerstattung genehmigt wurde. Falls ja, erfolgt die Rückzahlung automatisch über die ursprüngliche Zahlungsmethode. Bitte beachte, dass es einige Zeit dauern kann, bis die Rückerstattung von deiner Bank oder Kreditkartenfirma bearbeitet und verbucht wird.


Shipping Policy

I’m very excited to send you your new artwork! It means a lot to me that you’ve chosen to collect my art. As an art collector myself, I understand how much art can enrich the energy of a space.

Please allow 3–5 business days für die Bearbeitung deiner Bestellung.
Shipping usually takes 3–10 working days, depending on the destination. However, shipping times may vary depending on the shipping carrier. If a package is delayed or takes longer than expected, I apologize on behalf of the shipping company.

If your package is lost during transit, please contact me within [specified time frame]. 48 hours under [email protected]to find a solution.

If you receive a damaged item, please contact me at [your contact information] as well. [email protected] – I will take care of the issue. Important: A photo of the damaged item must be provided within 48 hours gesendet werden.


Changes to Services and Prices

In accordance with § 6 para. 1 no. 27 of the German VAT Act (UStG) no VAT will be charged.

The prices of my products may change at any time without prior notice. I reserve the right to modify or discontinue the service (or parts of it) at any time without prior notice. I assume no liability for changes, price adjustments, suspensions, or discontinuation of the service.


Errors, inaccuracies, and omissions

Occasionally, information on my website or service may contain typographical errors, inaccuracies, or omissions – such as regarding product descriptions, prices, offers, shipping costs, delivery times, or availability.

I reserve the right to correct errors, inaccuracies, or omissions and to modify information or cancel orders if any information is incorrect – at any time and without prior notice (even after an order has been placed).

I am not obligated to update or correct information on the service or website unless required by law.


Important Notice

I take no responsibility for VAT, import fees, or other charges that may be levied by your local government upon delivery.


Contact Information

For any questions regarding the terms and conditions, please contact me at [your contact information]. [email protected].

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Ali Olio
Art from the Alps

Art tells a story – maybe the next one starts with your message –